Privacy Policy

Last updated:

Ice Boy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

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1. Information We Collect

When you use Ice Boy, we may collect the following information:

• Your full name
• Phone number
• Delivery address
• Order details (items, shop, delivery notes)
• Driver assignment and order status information

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Assign drivers and manage deliveries
• Communicate with you about your order
• Improve our services and platform performance
• Conduct internal analysis using anonymised data

3. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

• Delivery drivers assigned to your order
• Service providers required to operate Ice Boy

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

6. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of incorrect information
• Request deletion of your information where applicable
• Object to the processing of your information

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 support@iceboy.co.za